raubdruckerin online shop | General terms and conditions

By placing an order you accept the following General Terms and Conditions of raubdruckerin (hereinafter “we”) in their current version at the time of your order. Any exception is only valid if there has been a written agreement between you and raubdruckerin.

We are entitled to supplement, change or delete the terms and conditions at any time.

2. contract

Your contractual partner for all orders within the Raubdruckerin online shop is:

raubdruckerin | Emma-France Raff | Biebricher Str. 13 | 12053 Berlin

E-mail: info@raubdruckerin.de
Ust-Id: DE277543465

3. Exchange

Within 14 days (delivery time not included), you may return all items purchased at the raubdruckerin online shop without stating any reasons to the following address:

raubdruckerin | Boddinstr. 9 | 12053 Berlin

Please also note that items must be returned in a condition appropriate for having been checked normally by customers – more or less the same as if you had tried the items on in a store – and that they must still have the original tags on them. We reserve the right to demand compensation for items returned in poor condition due to additional usage. Please follow the legal instructions of withdrawal according to Item 13 below.

4. Delivery | Shipping costs

After you have succesfuly placed an order and we have received the payment the processing time of your order is about 7 to 14 working days.

From the day we hand out your order to the delivery company the shipping time for following regions are:

Germany 1- 3 days
USA & Canada 3 – 8 days
West and central Europe 2 – 5 days
South and East Europe 3 – 7 days
Scandinavia 2 – 5 days
middle East 6 – 10 days
Africa 6 – 12 days
Japan 3 – 6 days
China 6 – 14 days
Australia 6 – 9 days
South America 8 – 16 days

These delivery times are regular delivery times as stated by the shipping company. We do not have any influence upon them. Delivery on islands or in rural, hard-to-reach areas, as well as due to special import regulations – depending on the country of destination – may lead to longer delivery times.

5. Taxes | Fees

The shown prices include VAT without shipping costs for orders from the EU zone.

For orders from non-EU countries, no sales tax will be charged.

Should any costs be incurred for deliveries to non-European countries, such as taxes and/or fees, e.g. at the customs import, it is your responsibility to bear this.

6. Prices and payment methods

All prices listed in the raubdruckerin online store are inclusive of VAT. You can pay for the goods at your choice by bank transfer in advance or by PayPal. Other payment methods are not offered. The invoice amount is to be transferred in advance to the account indicated there after receipt of the order confirmation, which contains all details for the bank transfer and is sent by e-mail.

7. Acceptance of orders

The raubdruckerin online store is free not to accept online orders. Whether an order is accepted is at the free discretion of the raubdruckerin online store. If an online order is not executed by raubdruckerin, the raubdruckerin online store will inform the customer immediately.

An order confirmation does not constitute a binding purchase contract. The sales contract becomes effective only with the delivery of the goods and the sending of a corresponding email (shipping confirmation). The contract language is German.

To submit your binding order via the online shopping cart system, the following steps are required:

  1. selection of an offered product in the desired specification (size, color, quantity)
  2. insert the article by clicking the button ‘add to cart’ into the virtual shopping cart
  3. open the shopping cart by clicking the button ‘view shopping cart’ or the icon of the same name in the upper right corner and make changes if necessary
  4. click on the button ‘proceed to checkout
  5. enter the billing and/or shipping address
  6. selection of the payment method
  7. check and edit the order and all entries
  8. accept our terms and conditions
  9. pressing the button ‘send order’ to complete the order process
  10. receiving a confirmation e-mail that the order has been received
  11. receiving an e-mail confirming that the order has been completed and sent.
  12. reservations

raubdruckerin reserves the right to provide a service equivalent in quality and price. The products shown in the store are exemplary and not the individual, contractual performance. Due to the hand-printed motifs, each ordered product is different. raubdruckerin reserves the right not to provide the promised service in case of unavailability.

9. Transport damages

If goods are delivered with obvious damage to the packaging or contents, the customer must immediately complain about this to the delivery company concerned and refuse acceptance, without prejudice to his warranty rights. Furthermore, the customer has to contact the raubdruckerin online store immediately via the contact form (http://check.raubdruckerin.de/contact) or in any other way (email/mail), so that the raubdruckerin online store can protect any rights against the shipper.

10. Storage of the contract text

The contract text is not stored by raubdruckerin and cannot be retrieved after the order process is completed. However, you can print out the order data immediately after submitting the order.

11. Reservation of proprietary rights

The goods remain property of raubdruckerin until full payment.

12. Language, place of jurisdiction and applicable law

The contract is drawn up in German. The further execution of the contractual relationship shall be in German. The law of the Federal Republic of Germany shall apply exclusively. For consumers, this shall only apply insofar as this does not restrict any legal provisions of the state in which the customer is domiciled or habitually resident. The place of jurisdiction for disputes with customers who are not consumers, legal entities under public law or special funds under public law is the registered office of the provider.

13. Revocation instruction

Right of revocation

You have the right to cancel this contract within fourteen days without giving any reason. The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the goods (or in the case of separate delivery, the last goods). To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear statement (e.g. a letter sent by post or e-mail). You can use the attached model withdrawal form, which is not mandatory.

To comply with the withdrawal period, it is sufficient that you send the notice of exercise of the right of withdrawal before the expiry of the withdrawal period.

The revocation should be sent to:
Consequences of the revocation

If you cancel this contract, we must refund all payments we have received from you within fourteen days of the day on which we received notification of your cancellation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods immediately and in any case no later than within fourteen days from the day on which you notify us of the cancellation of this contract to the following address:

raubdruckerin | Boddinstr. 9 | 12053 Berlin

The deadline is met if you send the goods before the end of the period of fourteen days. You bear the costs of returning the goods. You only have to pay for a possible loss in value of the goods if this loss in value is due to a handling of the goods that is not necessary for the examination of the condition, properties and functioning of the goods.
Sample cancellation form

If you want to cancel the contract, you can fill out this form and send it back to us. You can also return the goods without comment according to point 1. Unless otherwise stated in the circumstances, this is understood as a revocation.

The revocation is to be addressed to :

or by mail:
raubdruckerin | Boddinstr. 9 | 12053 Berlin

I/we* hereby revoke the contract concluded by me/us* for the purchase of the following goods*

Ordered on* / received on*________________________________

Name of consumer(s) ______________________________

Address of the consumer(s) ___________________________

Signature of consumer(s) (only in case of paper communication)


The invalidity of any provision of these GTC shall not affect the validity of the remaining provisions.